Privacy Policy

Last updated: September 22, 2026

This Privacy Policy describes how HELP99 Ukraine collects, uses, and discloses your information when you use our website and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. We collect, use, and disclose your information as described in this Privacy Policy and, where required by applicable law, only where we have a valid legal basis to do so, including your consent where consent is required.

Definitions

  • Personal Data — any information that relates to an identified or identifiable individual.
  • Usage Data — data collected automatically through your use of the Service (for example, the duration of a page visit).
  • Cookies — small files placed on your device by a website, containing details of your browsing history, among other uses.
  • Service Provider — any person or company that processes data on our behalf, such as hosting or analytics providers.
  • You — the individual using the Service, or the company or organization on whose behalf they are using it.

Information we collect

Personal Data.

When you interact with our website — for example, by submitting a contact or lead form — we may collect:

  • Email address
  • First and last name
  • Company name

Usage Data.

Collected automatically when you use the Service, such as your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other diagnostic data. If you access the Service from a mobile device, we may also collect your device type, unique device identifiers, and mobile operating system.

Cookies and tracking technologies

We use cookies and similar technologies to operate and improve our Service:

  • Necessary/Essential Cookies (Session) — required for the site to function.
  • Cookie Consent Cookies (Persistent) — record your cookie preferences.
  • Functionality Cookies (Persistent) — remember your preferences, such as language.

Where required by law, we use non-essential cookies only with your consent, which you can withdraw at any time via your browser or device settings.

How we use your data

We may use your personal data to:

  • Respond to your inquiries and requests
  • Contact you about our work, campaigns, or ways to get involved
  • Send you updates or newsletters, where you have opted in
  • Analyze site usage and improve the Service
  • Comply with legal obligations

We only use marketing communications where permitted by law — with your consent where required, and always with an easy way to opt out.

Legal basis for processing 

  • Consent — you provide your information voluntarily, and may withdraw consent at any time.
  • Legitimate interest — in responding to inquiries and carrying out our nonprofit activities.

Who we share it with

We do not sell or rent your data. We may share it with:

  • Service providers who help us operate the Service (e.g., hosting, email, analytics)
  • Authorities, where required by law
  • A successor organization, in the event of a merger or restructuring

We do not share your data with any other third party without your consent.

Retention

We retain personal data only as long as necessary for the purposes described above:

  • Contact/lead form submissions: up to 24 months from your last interaction with us
  • Website analytics (cookies, IP addresses): up to 24 months from collection
  • Server logs: up to 24 months, for security and troubleshooting

We may retain data longer where required by law, to resolve disputes, or to enforce our agreements.

International transfers

Your information may be processed in locations outside your country. Where required, we apply appropriate safeguards to ensure it remains protected consistent with this policy.

Your rights

You can ask us at any time to:

  • Access the data we hold about you
  • Correct inaccurate data
  • Delete your data
  • Withdraw consent or stop receiving communications from us

Contact us at info@help99.co to exercise these rights. We will respond within a reasonable time.

Links to other websites

Our Service may link to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

Security

We take reasonable technical and organizational measures to protect your data, though no method of transmission or storage is completely secure.

Changes to this policy

We may update this policy from time to time. Changes will be posted here with a revised “Last updated” date.

Contact us

If you have any questions regarding the privacy policy, please email us at info@help99.co.